Shipping & Delivery Policy
1. ORDER PROCESSING All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
2. OUR LOGISTICS MODEL excan prides itself on a unique global collection. Some items are sourced and processed via our atelier partner in Mexico (ALBEH CI SAS DE CV) before arriving at our Dubai hub for quality control and final dispatch. This ensures authenticity but may influence shipping timelines.
3. ESTIMATED DELIVERY TIMES
- UAE (Domestic): 2 – 4 Business Days.
- GCC Countries: 5 – 7 Business Days.
- International: 7 – 14 Business Days.
- Note: Delivery delays can occasionally occur due to customs processing.
4. SHIPPING RATES Shipping charges for your order will be calculated and displayed at checkout based on weight and destination.
5. CUSTOMS & DUTIES (INTERNATIONAL) excan is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
